Careers

Account Representative

Wausau

posted on 10/16/2025

Generate sales from assigned accounts in the designated region and help to maximize profitable revenue growth. This will be accomplished by providing customer support for all products, working to create solutions, prompt processing of orders and estimates, proactively working to convert quotes into orders, value added selling, managing inbound leads, and always working towards a superior customer experience.


  • Maintain regular contact with assigned accounts
  • Regularly analyze accounts and work with Customer Support Manager to address issues
  • Establish strong relationships with key personnel at various levels at assigned accounts
  • Record all customer interactions in CRM 365
  • Understand and meet each account’s unique needs and product requirements
  • Proactively follow up on quotes and track progress in CRM 365
  • Identify upselling opportunities and make recommendations to account sales representatives
  • Promptly follow up on customer inquiries
  • Ensure accounts support needs are being met – order entry, estimates, order tracking, drawing requests, issue resolution, etc.
  • Use critical thinking skills to define challenges and develop mutually beneficial solutions
  • Maintain an awareness of competitors and industry trends

  • Postsecondary education (preferred) or related job experience
  • Experience with Microsoft 365 (Excel, Word, Outlook, Teams, One Note) required
  • Experience with or ability to learn CRM, ProQuote (Paradigm)

  • Excellent communication skills including written, verbal, and active listening
  • Excellent presentation skills to small and large groups
  • Excellent analytical skills
  • Must be able to:
    • Respond to requests quickly and systematically
    • Handle multiple projects at one time
    • Meet deadlines
    • Prioritize and maintain a proactive schedule while remaining flexible in order to quickly respond to customer needs and adapt to environmental changes
    • Respond to objections

Please apply using our Online Form

Apply Now

Or, you may apply by U.S. mail:
Kolbe & Kolbe Millwork, Co., Inc.
ATTN: Human Resources
1323 South 11th Ave.
Wausau, WI 54401

Kolbe & Kolbe Millwork, Co., Inc. is committed to provide equal employment opportunity to all qualified individuals regardless of their race, religion, color, sex, age, national origin, disability/handicap, sexual preference, etc. We base our hiring, upgrading, transfer, selection for training opportunities, wages and salary structure on the basis of performance and attitude, skill and experience, attendance, ambition, energy and aptitude.

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